This is a paper I wrote in February, 2009. The last page contains some updates that attempt to catch up and comment on ways Bioware-Mythic has been working on the issues in the past ~19 months. Much of paper, however, is still pretty relevant.
I never quite finished it, and it is pretty unedited. I dug it out the other day and thought it might still be an interesting read to some people. Initially, it was almost meant to sell a position on the community team, one which I, of course, would have been interested in if it ever came out.
People like Andy Belford bring a lot to the table and have helped with Warhammer’s success quite a bit by opening communication channels between the community and developers, however there still seems to still be a piece missing for keeping server communities and populations healthy.
It was projects like this that eventually led to me starting up this website.
Please let me know what you think.